Software Support

For software support, follow these steps:

  • Run a CHKDSK /F from DOS (CMD command) and reboot to allow the computer to run the disk check and repair the hard drive.
  • Run the Strategy Wizard first, then click on the File Menu in the Strategy Wizard, and select “Download New Software” or “Download Beta Software”. That will refresh your software and reinstall the API software that is used to connect to our 3rd party partners. All of your present settings will remain unaffected by the upgrade.
  • If you still cannot connect to the software, then send email to for assistance.
For questions related to strategy development or instructions on how to use the software, please watch one of our related tutorial videos that refer to the online help files or contact for further assistance.




CoolTrade™ Inc., ETRADE Financial, TD AMERITRADE, MB Trading, and AutoShares
are separate, unaffiliated companies and are not responsible for each other's products and services.

CoolTrade™ Inc. is not affiliated with any advisory firm or financial/investment website.
Many investment advisors may utilize the CoolTrade platform or assist clients with their CoolTrade strategies,
but CoolTrade is not affiliated with these investment advisors or websites.


This website and its content (including, but not limited to, videos, images, strategies, and testimonials, etc) is the copyright of CoolTrade™ Inc, 2019. All rights reserved.

Any redistribution or reproduction of part or all of the contents in any form is prohibited.

You may not distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.